The 7 most important food and drink industry stats in 2017

Statistics every restaurant, café and bar owner should know

If you’re in the food and drink service industry, you already know that staying on top of changing customer needs, understanding millennial preferences and embracing new technologies are all essential in this competitive marketplace. There are a variety of opportunities for growing businesses, but what should your restaurant, café or bar focus on over the coming months? To solve this problem, we created a list of the most recent food and drink service industry stats.

  • The #1 most important factor in customer loyalty is reduction of customer effort.

  • 79% of guests agree that technology improves their customer experience.

  • 3 out of 4 consumers say they would go to a restaurant during off-peak times if they received a discount.

  • 83% of adults use smartphones or tablets to look up restaurant, café or bar locations, directions, and hours.

  • 37 percent of restaurant operators believe the most important area of technology development in the next five years is customer ordering.

  • 53 percent of restaurant operators say they would implement predictive ordering technology if it were available to them today.

  • Four in five food and drink service industry operators agree that technology helps increase sales, makes their business more productive and provides a competitive edge.


  • Now that you’re informed to better understand industry trends and serve your customers this year, take a moment to discover how technology can help your restaurant, café or bar.

    Any stats we missed? Please let us know in the comments section below.

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